Top 237 Reviews From Legit Tower Loan Buyers (2024)

Customer ServiceStaff

Company upset called me 3-6 times daily after knowing about my bankruptcy. First Mya called, she was ok. Then SCOTT GOT ON THE PHONE and said, "I promise we gonna take everything you got." SCOTT was very threatening then he said, "It’s a promise we coming." I told them to contact my atty. The man very, very rude and threatening like he wanted to hurt me. Seriously that’s how he was talking like he really wanted to do damage telling me about my finances and what I’m buying and what I have again threats. Oh he said it’s a promise he’s coming after me. Watch out for those verbal threats from Scott

Customer ServicePunctuality & SpeedStaff

When I told him this he became aggressive and when I asked him to send another one he said, "We can’t do that, you’re 3 months past due." I informed him I was trying to pay off the loan completely but I need that letter. His response was to shout it’s $54 to which I stated you don’t know what’s happening in my life financially and that’s not your concern and I’m telling you that I am wanting to pay it off but I need that letter. His response was I’ll send it again and then hung up on me. Extremely disrespectful and unhelpful, I also checked my receipts and I show a payment was made on 6/8/2024 showing he lied about my late payments. I do not recommend using them as their customer service is horrible. I went ahead and paid my past bill but will be in contact with his manager.

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Staff

A "1" is too high for this company. They are awful awful people. They not only harass you but they discuss your account with other people. I'm working towards filing a harassment suit against them. They have sued me. Adding 1700.00 in attorney fees. No warning and after I sent a partial payment. They know my situation and why I got behind but they don't care.

I'm not sure what is going on at Tower loan, but the left hand doesn't know what the right hand is doing. When I went into one of their locations to make my first payment, I told them I would like to set up automatic payments through my bank because I didn't want to drive to the office every month. They had no problem with that, so I signed all the autopay paperwork and left them a voided check. Every month, the payment has gone through my bank smoothly with no problems. But also, every month they call me to tell me that my payment is overdue! I finally talked to a manager, explained the situation, and she said she would put a note on my file that no one from the office was allowed to call me but her. Since then, they don't call me anymore, but now they send me "late notices" in the mail. Meanwhile, the payments continue to go through every month like clockwork and I've never had a late payment. Tower Loan really needs to get it together!

I don't advise anyone who needs a loan to go into this place. I borrowed money years ago. Now I'm working again and I got a letter from them saying they are taking my paychecks this summer to pay the loan.

I never knew I had a loan with with this company Tower; I bought furniture from Ashley and assumed it would be like with their credit card company. The first thing they say is a figure I suppose to owe which is wrong. I told them so and they said, "I have your signature and I will ruin your credit if you do not pay us the $3,500." First they do not have my signature that couch was canceled so they do not even know what is going on but decide to threaten me. My invoice says $2,745.00 NOOOO, NOOOO run from this company unless you want to be threatened and strong armed.

Punctuality & SpeedStaff

Please stay as far away from this business as you can. If you have a bad day or say something they don’t like and you are late on your payment. They will automatically take you to court for the full balance. They are not friendly nor helpful. Their Google reviews are not based on true experience. It is their friends doing the reviews.

Punctuality & SpeedLoan ProcessRates

Have paid off two loans twice now and both time early and they still final billed me for the rest of the interest on the contract. They use what they call rule 78, but even then I paid the loan 9 months early. STAY AWAY!

Customer ServiceStaffLoan Process

They check your credit which causes a ding in your score, never gives you a return call to say if you are approved or not, I had to make a call to the office only to find out. They never asked me if I wanted my score checked just proceeded to do it and when I called the lady said oh it was some underwriting company. If a person was in need of a loan they wouldn't help.

Customer ServiceStaffLoan Process

The experience from this company is horrible. The amount of harassment calls is unbelievable. 10 plus calls a day. I don't recommend this company to anyone. Rude and unprofessional. The Oakdale office is the worse.